Frequently Asked Questions

A charge will immediately appear on your bank statement under the name "Direct From Publisher" for the purchase of your e-books at

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form or you may email us at

Content is added to our eBook program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

PDF titles that are not DRM protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  To download or read more about Adobe Digital Editions click here.